Diamond Tax & Financial

Reviews

• ★ ☆ ☆ ☆ ☆
  a couple of months after i had my taxes done by Diamond Tax the IRS did an audit and said there was a mistake with my tax return and i owed about $2500! so i called diamond tax up and hoped for a little help in how to deal with this (they are the experts). I have never experienced worse customer service after that. I know they were busy so i waited patiently for them to call me when they said they would. they never did. I called repeatedly and eventually they wouldn't answer my phone calls or return my messages. it was like they were hiding from me. I wasn't expecting them to work on my problem for free. i just wanted help with the tax return THEY prepared for me. Luckily, i was able to have another tax professional look over my tax's. they helped me out with the IRS and solved my problem. The problem wasn't even that difficult. all i needed was to write a letter to the IRS explaining things. the IRS accepted it and long story short, i didn't owe the $2500 and Diamond tax didn't help me out at all. I wouldn't recommend their service.
  By marcus 22, September 17, 2017
• ★ ☆ ☆ ☆ ☆
  Our first year for personal taxes was great; however, our impression drastically changed when we started a small business. We ended up over paying quarterly business taxes, as well as paying MN Unemployment insurance (which we should not have been paying b/c we have no employees). When we realized the mistakes and tried to contact Stacy to amend the errors, she stopped returning calls/emails forcing us to figure everything out on our own. This includes trying to gain access to accounts she made on our behalf to file our taxes electronically, as well as password protected information w/MN Unemployment Insurance. This has been extremely time consuming and nerve wracking for us to correct. I am thoroughly unimpressed w/Diamond Tax and would caution any business owner considering their services.
  By A Google User, July 16, 2017

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